Maintenance Agreement
Annual Maintenance Agreement
- Free software updates and upgrades
- Remote, phone, and e-mail support
- Daily database off-site backup
- Professional anti-virus software license
- Professional remote login software license
- Windows Operating System patching
- Hardware monitoring software to monitor hardware health
$600/Station ($400/Additional Station)
Disaster Recovery
- Disaster recovery to the latest backup
- Windows Rebuild
- Extra shipping charges may apply
$250
Per Incident On-site Technical Support
- No maintenance agreement
- Houston Metropolitan Area Only
- Areas outside Houston area will have extra charges
- Same day or 2nd business day response (depends on location)
$125/Hour
Per Incident Phone Technical Support
- No maintenance agreement
- Same day or 2nd business day response (depends on work load)
$60/Hour (15 minutes increment)
